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Behavioral Health Services
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About South Metro Human Services
Service Philosophy

Our agency is engaged in a wide spectrum of activities including forensic evaluations, therapy, case management, housing, money management, etc. The staff providing these services come from equally diverse professions, such as medicine, social work and psychology; they are further trained in a variety of specialties within their chosen discipline.

There are many well-defined philosophical orientations and service models for specific disciplines and discrete activities. Therapy providers note models such as "Dialectic Behavioral Therapy for Borderlines," case management providers favor the "Strengths" model for people suffering from severe and persistent mental illness, chemical dependency providers utilize "Motivational Interviewing" and "Harm Reduction" models, housing providers adopt "Supportive Housing" and "Assisted Living" models.

A model is born through the experiences of one discipline grappling with a specific problem or providing a specific activity. Virtually all professions agree that a holistic approach to the person is appropriate, but no single model achieves it. Charles A. Rapp, one of the founders of the Strengths Model concludes, "The point here is that while discrete elements of the strengths model are often applicable, not every situation is amendable or can benefit from the full application of the strengths model nor should proponents claim that it is." If we substitute any other model for "strengths model," the statement remains true.

Our philosophical orientation and agency values reflect the diverse activities we provide and the individuality of the people we serve. We borrow from many sources, including all of the models mentioned previously, and will continue to evolve as we gain knowledge and experience. The list of values that follows is not exhaustive, nor ranked by priority.

  • All clients will be treated respectfully and courteously. The relationship between staff and client is primary and essential.
  • Each consumer is an individual with specific strengths, vulnerabilities, and symptoms. Staff working with these individuals should know each individual as such, and respond in a flexible and according manner.
  • Serious and persistent mental illness is a brain disease. It is not a choice nor character weakness. Appropriate medication is essential.
  • Clients can become their "own best expert on their illness" and can identify the earliest possible precursors and indications of symptom exacerbation, along with plans to prevent further exacerbation.
  • It is the staff’s role to help the client see all the possibilities. It is the client’s right to determine the form, direction, and substance of the services they will receive. Goals are developed based on each consumer’s desires and motivations for recovery.
  • People suffering from major mental illness can continue to learn, grow, and change. Recovery is possible, even without a "cure" of the underlying illness.
  • Services need to be culturally congruent.
  • It should be the goal of all services to fully integrate the client into their community, utilizing natural resources whenever possible. Nature may create the illness, but lack of integration into the community creates the disability.
  • Each individual has strengths that can be built upon. Success in one area breeds efforts and success in others. It empowers clients to explore areas in which they may have lacked confidence or the willingness to try before.
  • Symptoms are a function of an individual’s illness. The presence of symptoms is not indicative of uncooperative/bad behavior and should not be treated as such.
  • If a treatment approach is not successful, the programming and staff, not the client, is expected to change.
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